Almika uses multiple communication channels to coordinate Welcome Calls and Satisfaction Calls with both dealers and homeowners. This page outlines how each channel is used so dealers understand how to communicate with Almika and what homeowners can expect during the process.
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Dealer Communication Channels
Dealers are kept informed throughout the Welcome and Satisfaction Call process. Below are the main methods available for contacting Almika’s Borrower Servicing Team or receiving updates.
- Dealers can email customerservice@almika.io to:
- Request a Welcome or Satisfaction Call for a borrower
- Inquire about call completion or current status
- Report borrower concerns or scheduling issues
- Almika uses Zendesk to manage all dealer communications. Dealers receive responses, updates, and call confirmations through the same Zendesk thread for easy tracking.
Text
- Almika may send text notifications to dealers or dealer representatives when a borrower is unreachable or when clarification is needed.
- Dealers can also text their Almika representative to request an expedited call (not guaranteed; depends on team capacity).
Phone Call
- Dealers can reach the Dedicated Dealer Line to:
- Request an expedited Welcome or Satisfaction Call
- Verify call status or next steps
- If a call cannot be completed, Almika will notify the dealer by phone and follow up via Zendesk email.
Homeowner Communication Channels (For Dealer Awareness)
Dealers should be aware of how Almika communicates with borrowers so they can assist or set expectations if needed.
- Once a loan is approved, the homeowner receives an automated Virtual Welcome Call (VWC) link via email.
- This email includes:
- The secure VWC link tied to the borrower’s Loan ID
- Instructions on how to complete the call
- Language options in both English and Spanish
Text Message
- Homeowners also receive the VWC link by text for convenience. Reminder texts may be sent if the call has not yet been completed.
Phone Call
- In some cases, the Welcome or Satisfaction Call is completed by phone if:
- The borrower experiences technical issues with the VWC
- A phone call is specifically requested
- These calls are handled by Almika’s Borrower Servicing Team during business hours:
Monday–Friday, 9:00 AM to 5:00 PM CST
Summary
| Audience | Channel | How It’s Used |
|---|---|---|
| Dealer | Main method for requesting calls, status updates, and general support | |
| Text | Quick updates or expedited call requests | |
| Phone | Dedicated dealer line for immediate support | |
| Homeowner | Receives secure Virtual Welcome Call link and instructions | |
| Text | Receives link and reminders | |
| Phone | Used when a live call is requested or needed |
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