Credit Expired

If the Milestone Indicators are gray/black and the Loan Status is "Credit Expired"; this indicates the deal was "Loan Approved" but did not progress due to either:

1. Missing an approved HIC or supporting documentation within the required timeframe, preventing NTP, or
2. NTP being granted, but the Dealer failed to claim "Install Completed" within the specified timeframe.

Once the status moved to "Credit Expired", a notification is automatically sent to the Dealer via Zendesk and a new loan application must be submitted.