After-Hours Call Policy

Purpose

To provide great service for customers who are only available outside standard business hours while maintaining professionalism and preparedness.

Standard Protocol

• Almika operates in Central Standard Time (CST).
  
  
• Standard hours: 9 AM – 5 PM CST.
  
  
• If a customer requests a call after 5 PM CST, we can absolutely accommodate - just ask, “Does tomorrow at [time] work so I can schedule the call and have someone online for you?”
  
  

After-Hours Availability

• We have a dedicated employee available for after-hours calls from 5 PM to 8:30 PM CST on Monday, Tuesday, and Thursday.
  
  
• For any other day, calls must be scheduled at least 24 hours in advance.

Important Notes

• We cannot guarantee same-day, short-notice calls after hours.
  
  
• For reps to request a call "in 10 minutes" or on-the-fly is not feasible.
  
  
• Instead, set the expectation clearly and offer a scheduled time to avoid disappointing the customer.
  
  

Why It Matters

At Almika, we strive to create the best customer experience possible. Being caught off guard without access to systems or the ability to take notes can lead to miscommunication and delays. By scheduling after-hours calls in advance, we ensure that the right person is available, online, and fully prepared to assist. It’s about setting expectations, respecting everyone’s time, and delivering professional service every step of the way.

Contact Us

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Email: [e-mail]

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